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Commonly Asked Questions

Do you work with my insurance? What will the costs be for me?


We accept almost all commercial and Medicaid insurance. Unfortunately, we are unable to work with 1199 and Medicare insurance. Our Admissions Coordinator will take down your insurance information during the phone screening and our Billing Associate/Specialist/? will reach out to you to let you know what the costs of services will be  prior to your first appointment. If you do not receive a call, that means the costs of services are covered by insurance. 


I do not have insurance and will pay out of pocket - what then?


Please call in to our office at 212-779-9207 for an estimated cost of services. Estimates are based on approximate length of detox and refunds will be made if you finish sooner than anticipated or you will be charged daily if detox lasts longer than expected. 


I am a provider and want to refer a patient - where should I start?

Please check out Admissions page for guidance on referring a patient. 

I have used your services in the past and want to return - will you accept me? 


We would love to consider being a part of your recovery journey again! We understand that the road of recovery is not linear and we are not here to judge you. Please check out Admissions page for guidance for returning patients. 


Under what circumstances would I not be able to participate in an outpatient detox?


There are various medical, psychiatric, and social considerations when determining if you would be scheduled for an in-person evaluation - please call in to our office to connect with Admissions - they would be happy to answer any of your questions!


What about Post Acute Withdrawal Symptoms (PAWS) - do you offer anything after detox to address these?


There are various steps we take to ensure PAWS is addressed post detox. First, we ask that you sign consent for care coordination for your Primary Care Provider or General Practitioner, as well as other prescribing providers such as your Psychiatrist, which is a requirement of our program, so that they are informed of your detox and continue to provide care associated with PAWS post detox. 


We also strongly encourage that you participate in an aftercare program post detox. Here at Parallax, we offer a 22 week long aftercare program so that we can continue to support you during the early recovery stage post detox. This program includes therapeutic services, as well as monthly medical appointments, to address recovery from a holistic standpoint. If our program does not seem right for you, we will help you find one (including community resources) that does. Please check out (link) to learn more about our aftercare program. 


What if I don’t have a PCP or GP? Can I not join your program? 


Not necessarily. We will help you by providing referrals to practitioners that accept your insurance as well as attempt to work with you to schedule an appointment to establish care with a provider. 


What about Medically Assisted Treatment (MAT) options? What do you offer?


We offer Naltrexone, Vivitrol, and Suboxone as an MAT option. We do not use Suboxone or Methadone for detox from opioids as we use a non-opioid detox protocol; however, we can induct you onto Suboxone if that is your MAT goal. 


What about maintenance of MAT - will you continue to prescribe me the medication after detox?


By joining our aftercare program, we will be available to continue to prescribe your MAT for the duration of treatment. If you are not interested in joining our aftercare program, we will provide you with a list of providers that offer ongoing MAT maintenance without (or with less) programming requirements.

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